1Scope
This Privacy Policy applies to personal information we collect through our website, storefront, support channels, digital product delivery systems, customer accounts, and related interactions with Wolzq.
It does not apply to third-party websites, payment providers, hosting partners, or services that maintain their own privacy notices.
2Information We Collect
2.1 Information You Provide Directly
Account Information
Name, email address, password hash, and related account profile details.
Transaction Information
Orders, payment status, billing country or region, course purchases, and delivery records.
Support Communications
Messages you send to support, questions about purchases, and related attachments.
Learning Activity
Lesson access records, course progress data, and related gated-content access logs.
2.2 Information Collected Automatically
- IP address, approximate location inferred from IP, browser type, device type, and operating system.
- Pages viewed, referring URLs, timestamps, interactions with storefront pages, and error logs.
- Session and authentication data stored through secure cookies or similar technologies, including account session state.
- Technical information required to secure downloads, gated course playback, and account access.
2.3 Payment Information
3Sources of Information
We collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact support, or access paid content.
- Automatically from your browser, device, and interactions with our Services.
- From payment processors regarding transaction status, fraud screening, and order confirmation.
- From infrastructure and security providers that help us host, secure, and monitor the Services.
4How We Use Information
| Purpose | Examples |
|---|---|
| Provide the Services | Create accounts, process orders, provision course access, and deliver digital goods. |
| Maintain security | Authenticate users, detect abuse, investigate suspicious activity, and protect digital assets. |
| Customer support | Respond to inquiries, resolve billing or access issues, and maintain support records. |
| Operations and analytics | Understand site performance, improve navigation, and optimize product pages and learning flows. |
| Legal and compliance | Meet tax, accounting, fraud prevention, and legal obligations. |
| Communications | Send transactional emails, important policy notices, security alerts, and product access updates. |
We do not use personal information for cross-context behavioral advertising, and we do not sell personal information for monetary consideration.
5Disclosures to Third Parties
We disclose personal information only as reasonably necessary to operate the Services, comply with law, and protect our legitimate business interests.
| Recipient | Purpose | Types of Data |
|---|---|---|
| Payment providers | Process payments and manage transaction risk | Order details, email address, transaction identifiers |
| Hosting and infrastructure providers | Run the storefront, backend, database, and CDN services | System logs, IP address, usage data, stored content |
| Email and support tools | Send service emails and manage support requests | Email address, message content, support metadata |
| Security and fraud prevention providers | Detect abuse, secure accounts, and investigate incidents | IP address, device signals, account activity |
| Authorities or legal process | Comply with law or protect rights and safety | Information required by law or valid request |
We do not knowingly disclose personal information to data brokers.
7Security Safeguards
We maintain a written and operational security approach designed to protect personal information and digital assets from unauthorized access, disclosure, alteration, and destruction.
Encrypted Transport
HTTPS and TLS are used to protect data in transit between your browser and our Services.
Credential Protection
Passwords are stored in hashed form and administrative access is restricted on a least-privilege basis.
Monitoring and Logging
We log authentication and system events to support fraud detection, incident response, and system integrity.
Controlled Delivery
Protected files and course media may be served through gated routes, signed URLs, or access-controlled delivery patterns.
No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at security@wolzq.com.
8Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, fraud prevention, dispute resolution, and operational needs.
| Category | Typical Retention Basis |
|---|---|
| Account records | For the life of the account and a reasonable period afterward for support, audit, and security needs. |
| Order and billing records | As required for tax, accounting, chargeback, and legal compliance. |
| Support messages | As needed to resolve requests, track recurring issues, and document service history. |
| Security and access logs | As needed for system integrity, fraud prevention, and incident review. |
9U.S. Privacy Rights
Depending on where you live, including California and other states with applicable privacy laws, you may have rights regarding your personal information.
Request information about the categories of personal information we collect, use, disclose, and retain.
Request a copy of specific personal information we hold about you, subject to legal exceptions.
Ask us to delete personal information we collected from you, subject to applicable exceptions.
Request correction of inaccurate personal information we maintain about you.
Request a portable copy of certain data in a commonly used format where required by law.
We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined under certain state laws.
We will not discriminate against you for exercising applicable privacy rights.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf.
9.1 How to Submit a Request
To submit a privacy request, email privacy@wolzq.com. We may verify your identity before processing your request. If we deny your request where an appeal right applies, we will explain how to appeal.
10Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 in a manner subject to the Children's Online Privacy Protection Act (COPPA).
If you believe a child under 13 has provided personal information to us, contact privacy@wolzq.com and we will take appropriate steps to review and delete the information where required.
11International Transfers
Wolzq may store or process information in the United States or in other jurisdictions where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries other than your own, subject to applicable safeguards and legal requirements.
12Do Not Track and Sale/Sharing Disclosures
Our site does not currently respond to browser-based "Do Not Track" signals in a standardized way because no consistent industry standard has been adopted.
Wolzq does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising. We also do not knowingly process sensitive personal information for purposes that would trigger a state-law right to limit such use, except as necessary to provide the Services.
13Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date.
14Contact Us
If you have questions about this Privacy Policy or our data practices, contact us below.
| Contact Method | Details |
|---|---|
| Privacy | privacy@wolzq.com |
| Security | security@wolzq.com |
| Support | support@wolzq.com |
| Website | www.wolzq.com |